GRM Manual-SNSOP
Introduction to GRM Manual
This manual provides information and guidelines to all stakeholders on the establishment and operation of the Grievance Redress Mechanism (GRM) under the Productive Safety Net for Socioeconomic opportunities project (SNSOP). The manual consists of seven sections: The first section provides background information on the SNSOP including its components and key objectives. The second section highlights the key definition of key terms and introduction to GRM design and processes. Section three provides details on the components of the SNSOP GRM and the institutional arrangements for its establishment and implementation. Sections four, five, six and seven describe Standard operating procedures, categories, awareness, Monitoring, and reporting mechanisms, respectively. The annexes include GRM forms, GBV forms code of conduct and other documents used for the implementation of the GRM.
Project Background
The Productive Safety Net for Socioeconomic Opportunities Project (SNSOP) is a World Bank funded project which aims at strengthening household capacity to better withstand social and economic shocks and stresses, while also supporting increased community interaction and dialogue for enhanced social cohesion. The project will support up to 96,000 households in fifteen (15) locations namely Juba, Kapoeta East, Tonj South, Torit, Bor, Maban, Pibor, Gogrial West, Pochalla, Pariang, Yei, Melut, Aweil West, Mundiri West and Rajah. The project directly relates and responds to the two pillars in the FCV Strategy: (i) remaining engaged during conflict and crisis situations, by building resilience and contributing to human capita development; and (ii) mitigating the spillovers of FCV by addressing forced displacement situation in the country by supporting the most vulnerable and marginalized communities that are affected by conflict and climate-related shocks. The project is also aligned with the Strategy’s focus on high-priority issues, including: (i) investing in human capital; (ii) creating livelihood opportunities by creation of employment and economic opportunities; (iii) building community resilience and preparedness with regard to the impacts of climate change and environmental degradation. In addition, it is also in line with the World Bank’s Africa Strategy, as the project supports critical priority areas, including: (i) investing in people with focus on human capital development; (ii) addressing FCV Drivers; and (iii) supporting climate change mitigation and adaptation. Lastly, a strong focus on gender is mainstreamed across the project, and the project’s focus on facilitating women’s economic inclusion is in line with the World Bank Group’s Gender Strategy.
SNSOP aims to build on the successes of SSSNP and SNSDP while also incorporating lessons learned to ensure greater results for beneficiaries. It aims to increase economic opportunities for HHs to encourage further investment in human capital development and resilience to shocks.
The ability to adjust and respond quickly to changing dynamics on the ground will be the cornerstone of the project given the high degrees of political, economic and security uncertainties facing the country. Project beneficiaries will include poor and vulnerable HHs within the operational areas who are deemed eligible based on the established targeting criteria under each component of the project. The SNSOP will be implemented by the government through a Project Coordination Unit (PCU) housed within the Ministry of Agriculture and Food Security (MAFS) as the lead implementing agency with overall implementation, fiduciary, and environmental and social framework compliance, while Ministry of Gender, Child and Social Welfare (MGCSW) as the co-lead implementing agency responsible for implementing activities on institutional capacity building and systems strengthening and supporting overall project supervision and M&E. UNOPS will be engaged through implementing cash transfer activities under component 1 and the government will identify and contract other specialized implementing partners to implement Economic opportunities and indepth complementary social measures.